This beachfront resort, known for its full-service amenities and peak-season demand, was unknowingly losing revenue due to complex OTA commission structures, frequent seasonal rate shifts, and undetected overpayments. With a strong reliance on OTAs to drive bookings during high-traffic months, the hotel was especially vulnerable to billing errors and overlooked contract terms. SOARR Services stepped in to perform a focused Baseline Audit, analyzing OTA chargebacks, duplicate commissions, and rate parity discrepancies. Our team uncovered consistent billing errors and worked directly with OTA partners and resort management to implement corrective measures—ultimately recovering missed revenue and strengthening the property's long-term profitability.