A hotel management company overseeing a multi-brand portfolio was missing out on OTA revenue due to inconsistent OTA agreements, airport market rate leakage, and billing issues that were difficult to detect at scale. SOARR Services conducted a comprehensive Baseline Audit across the entire portfolio, bringing to light discrepancies in OTA terms—even within properties operating under the same brand. We identified and disputed duplicate and excessive charges, and collaborated with the corporate team to recover lost revenue. As a result, we also helped standardize OTA management best practices across all properties, ensuring greater transparency and consistency moving forward.