THE SOARR SOLUTION
Our team of expert auditors is skilled in navigating the complexities of OTA Extranet Portals on your behalf. With specialized training, we conduct thorough audits of each OTA reservation at your property four times a year, ensuring that every dollar of revenue is fully recovered for your portfolio. Click on each aspect of our business to learn more about how we can help optimize your revenue.
Baseline Audit
Your service begins with a Baseline Audit, offering a thorough review of your OTA accounts from the past year. This audit uncovers any lost revenue by identifying discrepancies, recovering missed earnings, and making sure your hotel gets every dollar it’s owed—all while requiring very little effort from you.
Virtual Credit Cards:
A Closer Look at the Challenges
Prepaid bookings made through OTAs often use Virtual Credit Cards (VCCs). When guests make changes on property—like modifying their check-out day, upgrading, or changing rooms—it can affect the rate, requiring the hotel to update the information. However, due to incorrect booking updates or missed reservations, the funds from these OTA VCCs may not be fully collected. If these funds are not claimed within 150-365 days, they are automatically returned to the OTA, causing the hotel to lose out on this additional revenue. Your hotel is missing out on revenue that OTAs quietly collect, potentially costing your property thousands each year. There’s no simple way to reclaim these funds—manual review is tedious, time-consuming, and often deprioritized.
STREAMLINED SUCCESS
At SOARR, we make revenue recovery effortless with our quick and efficient four-step process. From Baseline Audit to final payout, our streamlined approach is designed to minimize your time investment while maximizing your returns.
ONBOARD
Once the contract is signed and extranet access is provided, we hit the ground running! Day 1 of the audit begins immediately, ensuring that we start optimizing and recovering revenue right away. We take swift action to dive into the data and start identifying opportunities, and with just extranet access, we’re all set to go.
AUDIT
During the next few weeks, we conduct a comprehensive audit of each OTA reservation using a virtual credit card (VCC). Our team analyzes every detail to verify that all funds have been successfully charged. Processing times may vary depending on the size of your portfolio, but rest assured, we ensure every reservation is thoroughly reviewed for accuracy.
PAYOUT
After completing our baseline audit, we deliver a comprehensive report that clearly outlines all recovered revenue for your property. You can easily track your property's cumulative recovered amount anytime through our secure online portal, giving you full transparency and control throughout the process.
MAINTAIN
To maintain ongoing success, we conduct audits every three months across all three OTAs. During this time, we provide updates, deliver recovered funds, and share a comprehensive quarterly report to keep you informed and ensure continued revenue recovery.